FAQ For The Full Service Movers
How do you keep my residence free from damage during the move?
Harrison’s expert full-service movers thoroughly protect your home when they arrive so that we can move your household goods safely and leave without a trace. That includes the use of special padding for your doorways, stair rails and coverings for your floors.
How do you compare to your competition in terms of on-time performance?
Harrison’s has been moving America’s families for over 50 years. Our on-time loading record and on-time delivery record is as good as it gets, but Harrison’s is most proud of our 98%+ total customer satisfaction rating. Harrison’s makes every possible effort to make every move perfect, and Harrison’s strives to exceed your expectations in everything we do. In short, we compare very favorably with our competition.
How do you keep my delicate items protected?
Harrison’s uses the best protective materials available, and all of our movers & packers learn expert handling skills for expensive artwork and fragile objects through our extensive hands-on training and expert supervision.
Where does most of your business come from?
A large percentage of our business comes from word of mouth referrals from our satisfied customers. We have been moving America’s families since 1956 and are known as “Virginia’s Finest.” That’s one reason why Harrison’s makes every effort to exceed your expectations: our success in the industry depends upon it! Take a look at our testimonials from individuals and families who have used us recently.
How do you assure my goods are safe in transit?
Harrison’s maintain our fleet of trucks in-house, to ensure high performance, gentle transport, and superior safety. All of our equipment is designed for the safe handling and security of your possessions, such as side-access vehicles, air-ride suspensions, and specialized crating and palletization of your goods. Plus, Harrison’s maintains control of your goods from start to finish, rather than passing your possessions off to outside carriers or middle-men. At Harrison’s, we pack it…we load it…we deliver it!
What about special items like pianos or grandfather clocks?
Our professionally-trained movers are experts at moving almost any household item imaginable, including pianos, sculptures, fine paintings, valuable furniture, heirlooms, and antiques. Our exceptional track record is demonstrated by our very low claims levels, which are well below the industry average!
What if I have a problem and need to file a claim?
While our claims are dramatically below the industry average, try as we might, not every accident can be prevented. If there are ever any problems during a move, Harrison’s will provide you with the same courteous and professional service to resolve the issue quickly and completely.
What if I need to store my goods?
If your move will include the need for storage services, we operate a state-of-the-art, storage facility located at our headquarters in Chesapeake, Virginia. Because Harrison’s is a full-service moving and storage company, simply inform your Harrison’s Sales Representative that you need to store your goods. Your representative can make arrangements for your goods to be stored in our safe, secure and climate controlled environment that is always available for you to tour and inspect during our normal business hours. If you need temporary storage for a brief period of time, we can arrange that under your moving contract. Just ask your Harrison’s representative for details.
Who can arrange my move?
Any of our trained Harrison’s Sales Representatives can assist you with every detail of your move. They specialize in customizing your move to meet your specific needs, whatever they may be. You can contact them at Harrison’s Moving & Storage toll-free at 1-866-320-2082, locally at 757-397-1248 or via email at email@example.com to arrange for a free, no-obligation price quote or to discuss your specific needs.
What other services do you provide?
Harrison’s Moving and Storage is a full-service mover, known worldwide and respected as world-class . We can pack, load, transport and deliver your belongings anywhere. Additionally, we operate and maintain our own state-of-the-art, climate controlled storage facility that is the best in the industry. You can also purchase all types of packing materials from us should you wish to do your own packing for your move. Our international movers are so well trusted that we are an approved military moving company for our service members.
What kind of moves can Harrison’s do?
We are both a local and a long distance moving company. There are four different types of moves and Harrison’s can handle them all. Moves are categorized as local (in the same city of town); intrastate (moving inside the same state); interstate (moving from one state to another); and international (moving to another country). Just contact us and give us the details of your move and we will provide a free, no obligation quote for your move and take care of all of the details.
What are my payment options with Harrison’s?
Harrison’s accepts credit cards or certified checks as payments for the move. We accept Visa and MasterCard. Credit card payments should be arranged in advance. If paying by certified check, your driver will collect your payment prior to unloading your belongings at the point of destination.
Who does the packing for my move?
That is totally up to you. Some people like to save money by doing their own packing. We have professional packers and movers available for your move should you want them. If your time is valuable to you, Harrison’s is always available to do the packing for you so you can do other things. The choice is up to you. Packing supplies are always available from Harrison’s.